How can I track my order?
Registered users can track the status of most orders from their account. For alcohol, the tracking number will appear when available but, as some retailers cannot provide a tracking number, it may not always be available. For guest users, please contact Customer Care at 1 (800) 795-6132 or email email@example.com to get an update on your order status.
Shipping is handled by licensed retailers and takes approximately 3-5 business days. Currently, shipping on alcohol products costs 1 cent (for a limited time only!).
For personalized products, please allow for extra time. For any questions, please contact Customer Care.
Scheduled delivery is processed and handled by licensed retailers and available in select areas of TX. Retailers may have their own drivers or use a courier. You will be able to select a delivery date and window during checkout and before you submit your order.
All alcohol product deliveries must be signed for by an adult over the age of 21 years. A valid and current identification document (such as a driver’s license) will be required to be presented upon delivery.
Accessories are sent via UPS and shipping is always complimentary.
What if I'm not in when you deliver?
If you are not in to receive the products, please contact our Customer Care Advisors at 1 (800) 795-6132 or firstname.lastname@example.org. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied or where you are not available to receive the delivery.
Please note that deliveries can only be made to New York, California, Florida, New Jersey, Illinois, Connecticut and select cities in Texas for now. We encourage you to subscribe to our emails to stay updated as we expand to more states.
We do not offer delivery on Sunday or national holidays, and we may have a reduced delivery schedule at various times of the year, e.g. Thanksgiving.
Can I amend my order?
Product orders (alcohol and accessories) cannot be amended once a retailer has accepted the order. Please call our Customer Care Advisors at 1 (800) 795-6132 to see what amendments are possible. Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements.
If you have booked a Clos19 Experience and wish to amend your booking, you will need to check whether the Third-Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors at 1 (800) 795-6132 or email@example.com to discuss and process your amendments.