How can I track my order?
Registered users can track the status of most orders from their account. For alcohol, the tracking number will appear when available but, as some retailers cannot provide a tracking number, it may not always be available. For guest users, please contact Customer Care at firstname.lastname@example.org to get an update on your order status.
What if I'm not in when you deliver?
If you are not in to receive the products, please contact our Customer Care Advisors at email@example.com. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied or where you are not available to receive the delivery.
Can I amend my order?
Product orders (alcohol and accessories) cannot be amended once a retailer has accepted the order. Please call our Customer Care Advisors at firstname.lastname@example.org to see what amendments are possible. Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements.
If you have booked a Clos19 Experience and wish to amend your booking, you will need to check whether the Third-Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors at email@example.com to discuss and process your amendments.