Where do you deliver?
What are your delivery options?
We offer 5 types of delivery service for our products:
• Standard - £8.00
• Nominated Day - £10.00
• Next Day - £10.00
• Next Day before 10:30 am - £15
• Saturday - £20.00
For Next Day, Next Day before 10:30 am and Saturday delivery, orders must be placed before 2pm of the preceding day.
Please note that orders placed on a Friday after 2pm, using the Next Day, Next Day before 10:30am and Saturday service will not be delivered until the following Tuesday, or the following Wednesday if the Monday is a bank holiday.
Please note that deliveries to the following postcodes will only be offered a Nominated Day delivery (of which the first available date will be 5 days from the date of order):
AB26, AB30-AB56, BT, DD9-DD10, FK8, FK17-FK21, HS, IV1-IV56, KA27-KA28, KW1-KW15, PA20 -PA78, PH3-PH50, PO30-PO36, TD15, TR21-TR25 and ZE
Corona virus update – new delivery process
How can I track my order?
Registered users can track the status of most orders from their account. For alcohol, the tracking number will appear when available but, as some retailers cannot provide a tracking number, it may not always be available. For guest users, please contact Customer Care at email@example.com to get an update on your order status.
What if I'm not in when you deliver?
If you are not in to receive the products, please contact our Customer Care Advisors at firstname.lastname@example.org. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied or where you are not available to receive the delivery.
Can I amend my order?
Product orders (alcohol and accessories) cannot be amended once a retailer has accepted the order. Please call our Customer Care Advisors at email@example.com to see what amendments are possible. Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements.
If you have booked a Clos19 Experience and wish to amend your booking, you will need to check whether the Third-Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors at firstname.lastname@example.org to discuss and process your amendments.