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CLOS19 | LUXURY CHAMPAGNE, WINES AND SPIRITS

Clos19 offers you a unique selection of champagnes, wines, spirits and accessories from LVMH.
Discover our limited editions, our personalised gifts and surprise your guests with our expert advice. Fast delivery and 100% secure payment.

PAYMENT

Payment

Payment for products and/or experiences must be made by credit or debit card. We accept payment with Amex, Mastercard or Visa. Payments are debited in Pounds (£) Sterling.

Cards can be saved during the checkout for faster payment on your next order.

To add a payment method:

Go to Checkout
In the Payment section, add your debit/credit card and click ‘Save this card’

To edit or remove a payment method:

Go to My Account
In the My Payment Options section, edit or remove the relevant card

DELIVERY INFORMATION

Delivery information

Where do you deliver?

We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland

We currently deliver in the UK and Germany only. Follow us on Facebook, Instagram or Twitter to find out when we launch in new countries.

What are your delivery options?

We offer 1 type of delivery service for our products:

Standard - £8.00

Corona virus update – New delivery process

In order to protect both our people and customers, as much as possible, PARCELFORCE will not be handing over our hand-held devices to customers to capture electronic signatures.

Having initially knocked on your door the driver will then step aside to a safe distance while you retrieve your item.

This will ensure your item is delivered securely rather than being left outside.

PARCELFORCE drivers will log the first and last name of the person accepting the item on their devices, then put 'XP1' in the signature field, and PARCELFORCE will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

How can I track my order?

By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.

What if I'm not in when you deliver?

We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

Can I amend my order?

Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.

Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.

Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.

CONTACT US

GIFTING & CUSTOMISATION SERVICES

Gifting & Customisation Services

What types of gifting do you offer?

Please contact our Customer Care Advisors if you have any queries about gift wrapping or gift cards.
You may be offered the option to gift wrap certain products. If this option is available, it will be notified to you and the applicable charges will be notified to you during the checkout process.
Gift messages can be added to an order free of charge either per product ordered or for the order as a whole. Gift messages must comply with the personalised product requirements below.

What types of customisation do you offer?

We offer three types of customisation:

Engraving
Hot Stamping
Arrow Personalisation

If you are ordering a personalised product or personalising your product with a gift card, the following terms will apply to your order.

Your personalised message must be no longer than the stated character limit for each product or gift card.

Your personalised message can only include Latin alphabetical letters, standard figures and a selection of other special signs as available on a standard UK QWERTY keyboard.

Your personalised message must be personal/private in nature (i.e. not a commercial or business message).

Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the checkout process

What Kind Of Products Are Customisable?

Discover all our personalisable bottles here.

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Clos 19 invite you to immerse yourself in the best wine, spirits and champagne the world has to offer.

We’re your guide, your host, here for novice and connoisseur alike, to share our passion and expertise on a journey from the essentials to the exceptional.

About Clos19

Our Story
Press Enquiries
Loyalty Programme

PRESS ENQUIRIES

Visit our social channels:

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Shopping Online

Parcel tracking
Delivery
Returns
Payment
Gifting & Customisation
Contact Us

DELIVERY INFORMATION

WHERE DO YOU DELIVER?

We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.

Clos19 is also available in Germany and France. Go to https://www.clos19.com/de-de/home or https://www.clos19.com/fr-fr/home to shop your favourites in those countries.

WHAT ARE YOUR DELIVERY OPTIONS?

We offer 1 type of delivery service for our products:

Standard - £8.00
Nominated day - £10.00 - Choose your preferred delivery date, any time between 3 to 10 days from placing your order. Delivery on working days only.

CORONA VIRUS UPDATE – NEW DELIVERY PROCESS

In order to protect both our people and customers, as much as possible, PARCELFORCE will not be handing over our hand-held devices to customers to capture electronic signatures.

Having initially knocked on your door the driver will then step aside to a safe distance while you retrieve your item.

This will ensure your item is delivered securely rather than being left outside.

PARCELFORCE drivers will log the first and last name of the person accepting the item on their devices, then put 'XP1' in the signature field, and PARCELFORCE will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

HOW CAN I TRACK MY ORDER?

By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.

On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.

WHAT IF I'M NOT IN WHEN YOU DELIVER?

We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.

If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

CAN I AMEND MY ORDER?

Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.

Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.

Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.

Returns Information

You have the right to cancel a Product Contract within 14 days without giving any reason. This right to cancel does not apply in the case of personalised products ordered by you.

The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated to us by you acquires, physical possession of the products.

To exercise the right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g. by letter sent by post or email). You can do this by writing to us at Clos19, 12-18 Grosvenor Gardens, London SW1W 0DH, or by contacting us. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you wish to cancel a Product Contract and you have already received the products from us, you will need to contact our Customer Care Advisors. We will arrange for the products you wish to return to be collected from you on a date agreed between you and our Customer Care Advisors, unless we agree otherwise. The collection date must be within 14 days from the day on which you notify us of the cancellation of the Product Contract. Please ensure that you pack the products so that they reach us in a good condition bearing in mind that many of our products are fragile.

The right to cancel a contract does not apply to bookings for Experiences. Please refer to the Experience Terms & Conditions for more details.

Payment

Payment for products and/or experiences must be made by credit or debit card. We accept payment with Amex, Mastercard, Visa or Paypal. Payments are debited in Pounds (£) Sterling.

Cards can be saved during the checkout for faster payment on your next order.

To add a payment method:

Go to Checkout
In the Payment section, add your debit/credit card and click ‘Save this card’

To edit or remove a payment method:

Go to My Account
In the My Payment Options section, edit or remove the relevant card

Gifting & Customisation Services

WHAT TYPES OF GIFTING DO YOU OFFER?

Please contact our Customer Care Advisors if you have any queries about gift wrapping or gift cards.

You may be offered the option to gift wrap certain products. If this option is available, it will be notified to you and the applicable charges will be notified to you during the checkout process.

Gift messages can be added to an order free of charge either per product ordered or for the order as a whole. Gift messages must comply with the personalised product requirements below.

WHAT TYPES OF CUSTOMISATION DO YOU OFFER?

We offer three types of customisation:

Engraving
Hot Stamping
Arrow Personalisation

If you are ordering a personalised product or personalising your product with a gift card, the following terms will apply to your order.

Your personalised message must be no longer than the stated character limit for each product or gift card.

Your personalised message can only include Latin alphabetical letters, standard figures and a selection of other special signs as available on a standard UK QWERTY keyboard.

Your personalised message must be personal/private in nature (i.e. not a commercial or business message).

Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the checkout process

CAN I AMEND OR CANCEL MY CUSTOMISED ORDER?

You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us.

During peak times e.g. Christmas, we have extended delivery dates for personalised products if you require your personalised product urgently, please call our Customer Care Advisors to discuss your requirements.

WHAT KIND OF PRODUCTS ARE CUSTOMISABLE?

Discover all our personalisable bottles here.

WHAT DOES OUR PACKAGING LOOK LIKE?

Gift Message

A complimentary gift message can be added to any order using our distinctive Clos19 gift card and envelope lined with Japanese silk paper

Clos19 Packaging

All purchases arrive in our beautiful Clos19 packaging, perfect for any gift

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