Customer Notice: Clos19 will be closing effective September 30th 2024, all orders placed up to and including the day will be honoured and delivered
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
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SPECIAL OFFERS & COMPETITION TERMS
SPECIAL OFFERS
Up to 30% discount on selected products using the code 'EXCLUSIVE19'
Enjoy up to 30% discount using the code EXCLUSIVE19 on products from the Exclusive Sale Category.
20% off on the following products:
Château d'Esclans Garrus 2021 - 75cl
Moët & Chandon Impérial Brut Bespoke Metal Gift box by Clos19 - 75cl
Moët & Chandon Rosé Impérial Bespoke Metal Gift box by Clos19 - 75cl
Ruinart Rosé - 1.5L
Moët & Chandon Ice Impérial - 75cl
Moët & Chandon Rosé Impérial - 75cl
Moët & Chandon Impérial Brut Limited Edition End Of Year 2023 Mini Gift Box - 20cl
Moët & Chandon Nectar Impérial Rosé Dry - 1.5L
Moët & Chandon Impérial Brut Limited Edition End Of Year Bottle 2023 - 75cl
Moët & Chandon Impérial Brut Limited Edition End Of Year 2023 Gift Box - 75cl
Moët & Chandon Nectar Impérial Rosé Dry - 75cl
Moët & Chandon Impérial Rosé Specially Yours Metal Gift Box - 75cl
30% off on the following products:
Ardbeg 19 Years Old Traigh Bhan Batch 4 - 70cl
Ardbeg Monsters of Smoke Set
Belvedere Vodka Bespoke Silver Sabre - 1.75L
Belvedere Organic Infusions Lemon & Basil - 1L
Belvedere Organic Infusions Pear & Ginger -1L
Belvedere B Luminous Limited Edition - 1.75L
Glenmorangie Cognac Cask Finish - 70cl
Hennessy V.S NBA Limited Edition - 20cl
Terrazas de los Andes Malbec 2017 - 75cl
Ardbeg 8 Years Old - 70cl
Chandon Garden Spritz - 75cl
Chandon Brut Argentina - 75cl
Glenmorangie A Tale Of The Forest Single Malt - 70cl
Belvedere Signature Balloon Glasses - Set of 6
This Clos19 offer is only valid at Clos19.com. Offer is valid from 12.07.2024 until 28.07.2024 or until stock lasts. Cannot be used in conjunction with any other offer or code. Please see Terms & Conditions on Clos19.com for full offer details. Over 18s only. Please drink responsibly.
Complimentary Accessory with orders over £100 using the code 'TREAT'
Enjoy Complimentary Accessory when you spend over £100 using the code TREAT. The gifted accessory will be selected at random. This Clos19 offer is only valid at Clos19.com. Offer is valid from 04.07.2024 and Clos19 reserves the right to end the promotion at any time. Cannot be used in conjunction with any other offer or code. Please see Terms & Conditions on Clos19.com for full offer details. Over 18s only. Please drink responsibly.
FREE Clos19 Tasting Notebook on every order
Enjoy FREE Clos19 Tasting Notebook on every orders. This item will be automatically added to your basket. This Clos19 offer is only valid at Clos19.com.Offer valid from 18.06.2024 until 30.09.2024 or until stock lasts. Cannot be used in conjunction with any other offer or code. Please see Terms & Conditions on Clos19.com for full offer details. Over 18s only. Please drink responsibly.
PRODUCT EXCLUSION
Dear customer, please note that promotional codes are not applicable on the following products*:
- All Ao Yun Products
- All Dom Pérignon Products
- All Château Cheval Blanc Products
- All Château d'Yquem Products
- All Krug Products
- All Blanc de Blancs Products
- Ardbeg 25 Years Old
- Hennessy Paradis
- Richard Hennessy
- All products via a Clos19 Corporate Account
*We reserve the right to change the list of products excluded from the promotion (as the case may be) during the promotion duration.