Customer Notice: Clos19 will be closing effective September 30th 2024, all orders placed up to and including the day will be honoured and delivered
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
Where do you deliver?
We only deliver products to addresses within mainland UK. We are unable to deliver to Jersey, Guernsey, Isle of Man and Northern Ireland.
What are your delivery options?
We offer 2 types of delivery service for our products:
Standard - £5.95
Next Day delivery (If order placed before 2pm. No delivery on weekends) - £8.95
Excluded postcode for Next Delivery: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27 & KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-78 and PA80, PA50-60, PA61, PA78, PH17, 26, PH18-25, PH30-41, PH42, PH43, PH44, PH45-48, PH49-50, ZE1, ZE2-3, TR21-25.
How can I track my order
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I’m not in when you deliver ?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order ?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by contacting us. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.
Once you have placed an order for a MHUK Experience, you cannot amend the order. If you have booked a Third Party Experience and wish to amend your booking, you will need to check whether the Third Party Terms permit you to make amendments to your booking. If they do, you will need to contact our Customer Care Advisors to discuss and process your amendments.
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Our story
WELCOME TO CLOS19
Clos19 brings some of the world's finest champagnes wines and spirits to your fingertips.
With unrivalled access to LVMH's exceptional portfolio, we bring your bottles to you direct from the cellars of our Maisons: Moët & Chandon, Veuve Clicquot, Dom Pérignon, Krug, Ruinart, Mercier, Glenmorangie, Hennessy, Belvedere, Ardbeg, Volcán De Mi Tierra, Eminente, Château d'Yquem, Cloudy Bay, Newton, Terrazas de los Andes, Cheval des Andes, Château Cheval Blanc, Château d’Esclans, Cape Mentelle, Chandon, Bodega Numanthia, Ao Yun. And introduce you to our handpicked selection of emerging brands.
Friends coming round? Choose from party sets, large formats, accessories and classic bottles. Need gift inspiration? Try personalisation, surprising new products and limited editions. Seeking something special? Discover exclusive collaborations and extraordinary bottles exclusive to Clos19 before anyone else.
Plus, meet the people behind the labels and enjoy expert advice on food pairings, mixology and more.
HOW WE GOT OUR NAME
Let’s start with the ‘clos’ – a walled French vineyard, where winemakers nurtured their most prized vines in days gone by. The 19 is our nod to the 19th century which saw the democratization of champagne, wine and spirits, the Russian invention of “Service à la française”, a style of dining with a starter, main and dessert and the proliferation of restaurants where a wider audience could enjoy eating out with friends and family. Today, there’s no better place than Clos19 to discover exceptional champagnes, wines and spirits... and what to pair them with.
WHY WE’RE HERE
We should look for someone to eat and drink with, before looking for something to eat and drink
By EPICURUS, 341—270 BC
Like the ancient Greek philosopher, we believe that good times and good food and drink are for sharing. And, from the essentials to the exceptional, we’re here for you. Together, we’ll pick the perfect bottles, master mixology’s magic and explore the finer details of our champagnes, wines and spirits. We will discover the legends behind the labels, the places where they began and the people who bring them to life. We will share exclusive collaborations and limited editions, before anyone else. And we will invite you to discover prestige cuvées and bottles hard to come by, found only at Clos19.
Like the very best hosts we aim to give the finest service possible. We can personalise and wrap your gifts to make them even more unique and meaningful. And we’ll bring your bottles directly to you.
OUR BRANDS
From the vineyards of Champagne to distilleries in the Scottish Highlands, we share exclusive access to Moët Hennessy’s legendary Houses, as well as our handpicked selection of emerging wines and spirits. So whether you're hosting an intimate dinner or a party or choosing a gift, you can do it in style.
BE OUR GUEST
Whether you’re a true connoisseur or new to wine, champagne and spirits, a perfectionist or an occasional host, there’s a seat at our table for you. So pull up a chair, pour a glass and enjoy exceptional bottles in the very best company.
OUR SERVICES
Delivery – Enjoy express delivery and free returns with your orders
Customer Care – Contact us and a customer care advisor will be in touch within 24h
Personalisation – Personalise a bottle with a special message of your choice
Gifting & Customisation – We offer complimentary gift messages and gift wrapping
SUBSCRIBE TO OUR NEWSLETTER
Subscribe to our newsletter for weekly updates and exclusive early access to new product releases. Plus, subscribe and unlock a code to enjoy 10% off your next order above £150.
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