Gifting & Customisation Services

  • What types of gifting do you offer?

    Please contact our Customer Care Advisors on 0207 887 2755 if you have any queries about gift wrapping or gift cards.

    You may be offered the option to gift wrap certain products. If this option is available, it will be notified to you and the applicable charges will be notified to you during the checkout process.

    Gift cards can be added to an order free of charge either per product ordered or for the order as a whole. Gift messages must comply with the personalised product requirements below.

  • What types of customisation do you offer?

    We offer two types of customisation:

    • Engraving; and
    • Hot Stamping

    If you are ordering a personalised product or personalising your product with a gift card, the following terms will apply to your order.

    Your personalised message must be no longer than the stated character limit for each product or gift card.

    Your personalised message can only include Latin alphabetical letters, standard figures and a selection of other special signs as available on a standard UK QWERTY keyboard.

    Your personalised message must be personal/private in nature (i.e. not a commercial or business message).

    Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the checkout process

  • Can I amend or cancel my customised order?

    You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us at contact@clos19.com or by calling our Customer Care Advisors on 0207 887 2755.

    During peak times e.g. Christmas, we have extended delivery dates for personalised products if you require your personalised product urgently, please call our Customer Care Advisors to discuss your requirements.