If you are ordering a personalised product or personalising your product with a gift card, the following terms will apply to your order.
Your personalised message must be no longer than the stated character limit for each product or gift card.
Your personalised message can only include Latin alphabetical letters, standard figures and a selection of other special signs as available on a standard UK QWERTY keyboard.
Your personalised message must be personal/private in nature (i.e. not a commercial or business message).
Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the checkout process
You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us at email@example.com or by calling our Customer Care Advisors on 0207 660 6069.
During peak times e.g. Christmas, we have extended delivery dates for personalised products if you require your personalised product urgently, please call our Customer Care Advisors to discuss your requirements.