Skip to content Skip to navigation

Clos19 Germany

Call us — 0800 5892 681
Contact Hours

Monday to Saturday 8am-10pm

|
You are on our German site. To change country, please do so via the menu. Complimentary nominated day delivery on orders over €155.
You are on our German site. To change country, please do so via the menu. Complimentary nominated day delivery on orders over €155.

PRIVACY NOTICE

  • Privacy notice

    Version dated 21.05.2018

    For the purpose of this notice the words 'we' / 'us' / 'our' are in reference to the data controllers defined below.

    We are committed to safeguarding your privacy. This notice sets out how we will treat your personal data.

  • What information do we collect?

    We may collect, store and use the following kinds of personal data (non-exhaustive list):

    1. information that you provide to us for the purpose of registering with us (includ-ing title/professional title, first and last name, address, delivery information, billing details, date of birth, email address); and
    2. information that we store to enable you to manage your account (including order & item history, subscription status); and
    3. information that you provide to us for the purpose of subscribing to our website, newsletters and email services (including email address and newsletter preferences) or purchasing a Clos19 gift card or Clos19 e-gift card from us; and
    4. any other information that you send to us or we collect about you (e.g. IP ad-dresses).

    If you provide us with personal data from third parties when you purchase a Clos19 gift card or Clos19 e-gift card for someone else (e.g. name and email address), you con-firm that you are authorized to do so. We will use this information only for the purpose of providing or fulfilling the respective gift card.

  • What about cookies?

    For more information, please view our Cookies Notice.

  • How do you use my personal data?

    We process your personal data for the following purposes:

    • As required to fulfil a contract with you: this includes operations to handle orders, deliver products and services, process payments, prevent fraud, communicate with you about you orders and generally to maintain your account with us.
    • Where we are required to do this by law. This includes in connection with legal claims and compliance purposes (including disclosure of such information in connection with legal process or litigation).
    • Where it is in our legitimate interests to do this and where these interests are not overridden by your data protection rights. This includes operations to know your preferences better, to run our loyalty program or to serve you with meaningful content and advertising or ensure the security and integrity of our website.
    • With your consent. This includes situations where you consent to the use of cookies for instance.

    Unless you have opted-out from receiving the following (in writing) or tell us at any time in the future that you would like to 'opt-out' from receiving the following, we will, in addition to the purposes noted above, use your email address, postal address, phone number and/or mobile phone number to send to you updates, news and other special offers from us that we think may be of interest to you.

    When we ask you to supply us with personal data we will make it clear where there is a statutory or contractual (mandatory) requirement to provide personal data and the consequences of not providing the data (for example, that we will not be able to process your order).

  • Recipients of personal data

    In accordance with law, we may share your personal data with:

    • Moët Hennessy UK Limited and/or Moët Hennessy USA to provide you with relevant content and services.
    • Our travel related agencies Blue Marble Travel Ltd, Grapes Escapes Ltd or PMSH SAS (1889 Travel), acting as independent data controllers. All Third Party Experience transactions completed via our website are handled through our travel related agencies; they will have access to information to the extent necessary for the purposes of organizing and enabling you to participate in such Third Party Experiences.
    • Our event agency LUXURIOUS.THINKING, acting as independent data controller. They handle certain events for us (including “Be the host”, tastings and workshops). They will have access to information to the extent necessary for the purposes of organizing and enabling you to participate in such events.
    • Our service payment providers, CyberSource and PayPal, who handle all payment transactions completed via our website and act as an independent data controllers. We will share information with CyberSource and/or PayPal to the extent necessary for the purposes of processing payments you make via our website. For more details, please review their privacy statement available at www.cybersource.com/privacy.
    • Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation, alleged or suspected illegal activity or any other activity that may expose us, you, or any of our other users to legal liability.
    • The purchaser, or prospective purchaser, of any business or asset which we are, or are contemplating, selling.

    The website uses Google Maps provided by Google Inc. (“Google”). The Google Maps API may be used to help find addresses, and is used to display maps and calculate directions and distances to certain locations. We do not transfer information to Google in this regard, but addresses entered may be used by Google Maps to perform the service. We also use Google Analytics and its IP address anonymization technique (for more details see our Cookies Notice). Please review the Privacy Policy of Google for more information at www.google.com/policies/privacy/.

    The website may contain links to other websites for reference purposes only. We are not responsible for the content, privacy notices or practices of third party websites in these circumstances. Please contact them directly for more information.

  • Data Transfers

    We may transfer personal data to countries outside the European Economic Area ("EEA"), including to countries which have different data protection standards to those which apply in the EEA. We have put in place European Commission approved standard contractual clauses to protect this data. You have a right to ask us for a copy of these clauses (by contacting us as set out below).

  • Data Retention

    Data is retained for a period appropriate to the purposes for which it was collected and is, by default, destroyed at the end of a one (1) year period of inactivity following their collection date unless otherwise provided by law.

    Please note however that appropriate data related to subscription of current services will be deleted one (1) month after you have notified us that you want to unsubscribe to such services.

  • Amendments

    We may update this notice from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    We may also notify you of changes to our notice by email.

  • Your rights

    You may ask us for a copy of your information, to correct it, erase it or to transfer it to other organisations at your request. You also have rights to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. In particular, you have rights to object to direct marketing at any time. Where we process your data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

    We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities.

    Should you have any questions about this notice, our treatment of your personal data, or should you wish to exercise your rights, please write either:

    • to our German Data Protection Officer, please contact us by email kontakt@clos19.com.
    • to us at Moët Hennessy, 58 Avenue de la Grande Armée – 75017 PARIS – France or by email privacy@clos19.com.
  • Are children allowed to use our website?

    We do not sell products or services for purchase by children. When placing an order you confirm you are aged 18 or over.

  • Updating information about myself

    Please let us know if the personal data which we hold about you needs to be corrected or updated by contacting us as set out below.

  • Controllers of personal data & questions

    The data controllers are:

    • Moët Hennessy Deutschland GmbH registered in Germany with company number HRB 42106 and whose registered office is at Seidlstr. 23 80335 Munich; and
    • Moët Hennessy Services UK Ltd, registered in England with company number 8210803 and whose registered office is at 18 Grosvenor Gardens, London SW1W 0DH.
    • Moët Hennessy Data Protection Officer: Should you have any questions about this notice, our treatment of your personal data, or should you wish to exercise your rights, please write either:

      • to our German Data Protection Officer, please contact us by email kontakt@clos19.com.
      • to us at Moët Hennessy, 58 Avenue de la Grande Armée – 75017 PARIS – France or by email:contactdpo@moethennessy.com.

Cookies Notice

  • Cookies - What are they?

    A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit that website.

    They are used by most major websites including ours. To make the best use of our website, on whichever device you use, you'll need to make sure your web browser is set to accept cookies.

  • What are cookies used for?

    We use cookies and some other data stored on your device to:

    • give you a better online experience
    • allow you to set personal preferences
    • protect your security
    • measure and improve our service
    • work with partners and measure marketing
  • So what information is kept by the cookie?

    A cookie will typically hold:

    • the name of the website that it has come from
    • how long the cookie will stay on your device
    • a value – usually a randomly generated unique number
  • The cookies we set

    We use the following categories of cookies on our website:

    • Category 1: Strictly Necessary Cookies

      These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided.

    • Category 2: Performance Cookies

      These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and to highlight areas where we can improve, such as navigation, shopping experience and marketing campaigns. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Google complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries, respectively. Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres to the Privacy Shield Principles. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

      Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

    • Category 3: Functionality Cookies

      These cookies remember choices you make such as the location you visit our website from, language preferences, and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    • Category 4: Targeting cookies or advertising cookies

      These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.

    • Category 5: Social Media Cookies

      These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

  • How long do cookies stay on my computer?

    Session cookies - these only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.

    Persistent cookies - these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site. We will not store cookies information for longer than 2 years.

  • What can I do to manage cookies stored on my computer or phone

    You can accept or refuse cookies. Accepting cookies is usually the best way to make sure you get the best from a website. Most PCs automatically accept them but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

    You can also amend your preferences: here

  • What happens if I don't accept cookies?

    If you decline cookies, some aspects of the site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.