Gifting & Customisation Services
What types of gifting do you offer?
We offer a number of products that may be personalised with a message or date of your choice and/or a gift message. If you are ordering a personalised product or personalising your product with a gift message, the following terms will apply to your order.
- Your personalised message must be no longer than the stated character limit for each product or gift message.
- Your personalised message can only include Latin alphabetical letters, standard figures and a selection of other special signs as available on a standard DE QWERTZ keyboard.
- Your personalised message must be personal/private in nature (i.e. not a commercial or business message).
Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the checkout process.
We do not endorse any personalised message generated by customers for use on our products or gift cards.
All personalised orders will be automatically reviewed by our Site before being accepted to ensure that they comply with these Personalised Products Additional Terms. Should an error message appear during your attempt to personalise a message, please amend your message until the error message is no longer showing.
If your message is accepted, allowing you to place an order, but upon further review by our personalisation team your message is considered to be in breach of our Personalised Products Additional Terms, we reserve the right (but are under no obligation) to reject your message and to refuse to proceed with the personalisation order. In this event, our Customer Care Advisors will use their reasonable efforts to contact you to discuss your order and the personalisation message. In the event that we are unable to reach you or, having been contacted by our Customer Care Advisors, you do not wish to amend your message, your order will be cancelled and any monies paid by you in respect of the cancelled order will be refunded to you as soon as possible.
What types of customisation do you offer?
In addition to the ability to add a gift card messages, we offer three types of personalisation:
- Arrow Personalisation
- Hot Stamping
Gift card messages are complimentary but charges apply for each other type of personalisation which may vary by product. These charges will be shown on the relevant product page.
For each type of personalisation, there are restrictions based on the size of the bottle and the format in which we are able to personalise. In any event, your personalised message must also not:
- be illegal, detrimental, adversarial, profane, objectionable, defamatory, abusive, offensive, violent, racist, sexist, discriminatory, vulgar, obscene, pornographic, related to religion or politics, unethical, impugning human dignity or integrity, threatening, against decency, shocking or disparaging or similar;
- infringe a third party's rights (including intellectual property rights such as copyright and trademarks);
- feature any trademark or commercial message;
- feature any emoticons or images;
- encourage excessive or irresponsible consumption of alcoholic beverages;
- encourage under-age drinking;
- suggest that consumption of alcohol transforms the consumer, makes him/her brighter, stronger, and helps him/her succeed socially or sexually;
- present abstinence or moderation in a negative way;
- suggest that one may consume alcohol before or while driving a vehicle whatever it is, or have any activity that requires a certain degree of concentration to be executed safely;
- give the impression that alcohol may prevent, treat or cure any human disease or a given psycho-physiologic condition;
- suggest engagement in any sport, physical activity or any potentially hazardous activity;
- present the alcoholic content/strength (high or low) of the product as a positive element;
- advertise or promote a business, stores or retail premises of any kind or nature as well as any sale or offer of any product of any kind or nature;
- be misleading, untrue or give false information as well as any comparison with any other entity brand or product; or
- be for a commercial/advertising/corporate purpose (unless with our prior written consent).
You are solely responsible for the content of your personalised message (for example if the message infringes someone else's rights).
Subject to the liability provisions of our Terms and Conditions: (a) we cannot accept responsibility for your mistyping errors, i.e. spelling mistakes, made when submitting messages; and (b) you agree to compensate us for any losses or costs that may be reasonably and fairly incurred by us as a result of your breach of the above terms relating to the personalisation of messages on our products where the breach is your fault. Such compensation will not be required if your breach is due to our negligence or our breach.
If you would like to personalise any of our products for a commercial/advertising or corporate purpose, please contact us by emailing firstname.lastname@example.org.
During peak times e.g. Christmas, we have extended delivery dates for personalised products if you require your personalised product urgently, please call our Customer Care Advisors to discuss your requirements.
Can I amend or cancel my customised order?
You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us at email@example.com or by calling our Customer Care Advisors on 0800 5892 681 or +49 69 2222 4428. The other provisions set out in the Defective Products section below will apply, as the case may be.