We only deliver products to addresses within Germany, except Helgoland.
Please note that deliveries to the following postcodes will only be offered a Standard or Nominated Day delivery for product deliveries: Hiddensee 18565, Nordfriesische Inseln 25845, 25846 - 25847, 25849, 25859, 25863, 25869, 25929 - 25933, 25938 - 25942, 25946 - 25949, 25952 - 25955, 25961 - 25970, 25980, 25985 - 25986, 25988 - 25990, 25992 - 25994, 25996 - 2599, Ostfriesische Inseln 26465, 26474, 26486, 26548,26571, 26579, 26757. For these postcodes, Standard Delivery and Nominated Day is within 4 working days. Next Day before 12pm and Saturday delivery options are not available. Please contact us for more details.
Delivery options & price
We offer 4 types of delivery service for products:
- Standard (within 2 working days): 8 €
- Nominated Day: 10 €
- Nominated Day - Evening: 15 €
- 2 Hours – Munich: 20 €
You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Complimentary Standard delivery for orders over 155€, unless specifically stated otherwise in the product description or during the order process, e.g. as part of a promotion or specific limited offer.
We normally deliver products between 8am and 6pm Monday to Saturday. For Standard delivery, orders must be placed before 2pm, two working days in advance.
Please note, that orders placed on a Friday after 2pm, using the Standard service will not be delivered until the following Tuesday, or the following Wednesday if the Monday is a bank holiday.
We do not offer delivery on Sunday or bank holidays, and we may have a reduced delivery schedule at various times of the year, e.g. Christmas.
For 2 Hours – Munich delivery orders:
- The last order receipt will be at 7PM so the customer will be able to get his order until 9PM.
- The maximum order is 12 bottles and 3 accessories.
- The service is only limited to the following area postcodes in Germany:
- Munich (Postcodes 8000-8199) and :
Postcode Area 82031 Grünwald 82054 Sauerlach 82064 Straßlach 82065 Baierbrunn 82110 Germering 82140 Olching 82152 Planegg 82152 Krailling 82166 Gräfelfing 82205 Gilching 82234 Wessling 82256 Fürstenfeldbruck 82319 Starnberg 82327 Tutzing 82515 Wolfratshausen 85221 Dachau 85241 Hebertshausen 85386 Dietersheim 85521 Ottobrunn 85540 Haar 85551 Kircheim 85560 Ebersberg 85579 Neubiberg 85598 Baldham-Vaterstetten 85609 Aschheim 85614 Kirchseeon 85622 Feldkirchen 85640 Putzbrunn 85649 Brunnthal 85716 Unterschleissheim 85748 Garching 85764 Oberschleissheim 85774 Unterföhring 85778 Haimhausen
How can I track my order?
As soon as your order has been shipped, you can check delivery status here by entering you order number.
What if I'm not in when you deliver?
If you are not in to receive the products, we will leave a notification (on paper) in your post box that, depending on the courier used:
- either states the telephone number you will have to call to arrange a second delivery attempt
- or states a pick up location for your delivery (e.g. nearest post office)
- or states the date of the second delivery attempt
If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing us at email@example.com or by calling our Customer Care Advisors on 0800 5892 681 or +49 69 2222 4428. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order. Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we do not warrant that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.