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Delivery | Clos19 Germany

Call us — 0800 5892 681
Contact Hours

Monday to Saturday 8am-10pm

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You are on our German site. To change country, please do so via the menu. Complimentary nominated day delivery on orders over €155.
You are on our German site. To change country, please do so via the menu. Complimentary nominated day delivery on orders over €155.

Delivery Information

  • Delivery locations

    We only deliver products to addresses within Germany, except Helgoland.

    Please note that deliveries to the following postcodes will only be offered a Standard or Nominated Day delivery for product deliveries: Hiddensee 18565, Nordfriesische Inseln 25845, 25846 - 25847, 25849, 25859, 25863, 25869, 25929 - 25933, 25938 - 25942, 25946 - 25949, 25952 - 25955, 25961 - 25970, 25980, 25985 - 25986, 25988 - 25990, 25992 - 25994, 25996 - 2599, Ostfriesische Inseln 26465, 26474, 26486, 26548,26571, 26579, 26757.  For these postcodes, Standard Delivery and Nominated Day is within 4 working days. Next Day before 12pm and Saturday delivery options are not available. Please contact us for more details.

  • Delivery options & price

    We offer 4 types of delivery service for products:

    • Standard (within 2 working days): 8 €
    • Nominated Day: 10 €
    • Nominated Day - Evening: 15 €
    • 2 Hours – Munich: 20 €

     

    You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Complimentary Standard delivery for orders over 155€, unless specifically stated otherwise in the product description or during the order process, e.g. as part of a promotion or specific limited offer.

    We normally deliver products between 8am and 6pm Monday to Saturday. For Standard delivery, orders must be placed before 2pm, two working days in advance.

    Please note, that orders placed on a Friday after 2pm, using the Standard service will not be delivered until the following Tuesday, or the following Wednesday if the Monday is a bank holiday.

    We do not offer delivery on Sunday or bank holidays, and we may have a reduced delivery schedule at various times of the year, e.g. Christmas.

     

    For 2 Hours – Munich delivery orders:

    • The last order receipt will be at 7PM so the customer will be able to get his order until 9PM.
    • The maximum order is 12 bottles and 3 accessories.
    • The service is only limited to the following area postcodes in Germany:
      • Munich (Postcodes 8000-8199) and :
    Postcode Area
    82031 Grünwald
    82054 Sauerlach
    82064 Straßlach
    82065 Baierbrunn
    82110 Germering
    82140 Olching
    82152 Planegg
    82152 Krailling
    82166 Gräfelfing
    82205 Gilching
    82234 Wessling
    82256 Fürstenfeldbruck
    82319 Starnberg
    82327 Tutzing
    82515 Wolfratshausen
    85221 Dachau
    85241 Hebertshausen
    85386 Dietersheim
    85521 Ottobrunn
    85540 Haar
    85551 Kircheim
    85560 Ebersberg
    85579 Neubiberg
    85598 Baldham-Vaterstetten
    85609 Aschheim
    85614 Kirchseeon
    85622 Feldkirchen
    85640 Putzbrunn
    85649 Brunnthal
    85716 Unterschleissheim
    85748 Garching
    85764 Oberschleissheim
    85774 Unterföhring
    85778 Haimhausen
  • How can I track my order?
    As soon as your order has been shipped, you can check delivery status here by entering you order number.
  • What if I'm not in when you deliver?

    If you are not in to receive the products, we will leave a notification (on paper) in your post box that, depending on the courier used:

    • either states the telephone number you will have to call to arrange a second delivery attempt
    • or states a pick up location for your delivery (e.g. nearest post office)
    • or states the date of the second delivery attempt

    In case you do not receive any notification or have any other subjects concerning your delivery, please call our Customer Care Advisors on 0800 5892 681 oder +49 69 2222 4428.

    If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

  • Can I amend my order?

    Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing us at kontakt@clos19.com or by calling our Customer Care Advisors on 0800 5892 681 or +49 69 2222 4428. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order. Please note orders for personalised products cannot be amended.

    Although we will do our best to accommodate amendments to orders, we do not warrant that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.